If customer ignorance is a profit centre for you, you're in trouble. Author: Gary Hamel Copy Quote More from Gary Hamel “... all too often, a successful new business model becomes the business model f…” “Resilience is based on the ability to embrace the extremes -- while no becoming…” “There's a simple, but oft-neglected lesson here: to sustain success, you have t…” “**New business concepts are always, always the product of lucky foresight.**Tha…”